Dock & Done Terms & Conditions
Effective Date: September 2026
Welcome to Dock & Done LLC (“Dock & Done,” “we,” “us,” or “our”). These Terms & Conditions govern the purchase and use of Dock & Done memberships, concierge services, one-time services, add-ons, provisioning services, and other services offered through our website, booking platform, or directly through Dock & Done.
By purchasing a membership, booking a service, requesting an add-on, or otherwise using Dock & Done services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. Our Services
Dock & Done provides boat concierge and vessel-preparation services designed to make boat ownership and outings more convenient.
Depending on the service, membership tier, vessel, and customer request, services may include:
Uncovering and preparing a vessel before use
Re-covering and resetting a vessel after use
Light wiping of seats, cushions, windshields, and visible surfaces
Removal of trash and visible debris
Checking and addressing visible moisture where reasonably accessible
Organizing seating areas and requested items
Placing requested provisions aboard
Provisioning coordination
Flowers, food, snacks, ice, beverages, event items, and other requested additions
Visual checks of readily accessible areas of the vessel
Other concierge services offered by Dock & Done
The exact services provided depend upon the service purchased, the member's membership tier, the requests submitted when booking, vessel accessibility, and availability.
2. Nature and Limitations of Our Services
Dock & Done is a boat concierge service.
Unless expressly agreed otherwise in writing, Dock & Done does not provide professional marine mechanical, electrical, structural, surveying, repair, restoration, detailing, navigation, captain, or safety-inspection services.
Any visual vessel check performed by Dock & Done is intended only to identify readily visible conditions while our team is present. It is not a marine survey, mechanical inspection, safety certification, seaworthiness determination, or substitute for inspection by a qualified marine professional.
Dock & Done does not guarantee that every hidden, developing, inaccessible, or mechanical condition will be discovered.
3. Vessel Owner Authorization
By requesting service, you represent that you are:
The owner of the vessel; or
Legally authorized by the vessel owner to request Dock & Done services and permit access to the vessel.
You authorize Dock & Done personnel to enter, access, handle, uncover, cover, and perform the requested services aboard the vessel as reasonably necessary to complete your booking.
4. Vessel and Marina Access
Customers are responsible for providing accurate information necessary for Dock & Done to access the vessel.
This may include:
Marina name
Slip or dock location
Vessel name
Gate instructions
Access codes
Keys
Lockbox information
Parking instructions
Dock restrictions
Marina rules
Vessel-specific instructions
The customer is responsible for ensuring Dock & Done is permitted to access the marina, dock, vessel, and surrounding areas.
If Dock & Done cannot perform a scheduled service because access information is missing, inaccurate, expired, or access is denied, the appointment may be treated as a completed or late-cancelled visit where appropriate.
Access credentials provided to Dock & Done will be used only as reasonably necessary to provide requested services.
5. Member Boat Concierge Visits
Membership concierge visits may be used for either:
Pre-Arrival Preparation
or
Post-Trip Reset
The customer selects the desired visit type when booking.
Pre-Arrival Preparation
Depending on the membership and customer request, a Pre-Arrival visit may include services such as:
Uncovering the vessel
Preparing seating areas
Light wiping of seats and cushions as needed
Light cleaning of visible windshield or surface areas
Removal of visible dirt or debris
Placement of requested items
Provisioning setup when separately ordered
General preparation of readily accessible areas before the customer's arrival
Post-Trip Reset
Depending on the membership and customer request, a Post-Trip visit may include:
Removal of trash and visible debris
Resetting seating areas
Organizing items
Checking readily visible areas for moisture
Light wiping of seats and cushions as needed
Re-covering the vessel when included and reasonably possible
General post-use reset of accessible areas
These services are not equivalent to professional detailing, deep cleaning, mold remediation, repair, or maintenance.
6. Memberships
Dock & Done currently offers membership levels that may include Dockside, Signature, and Reserve.
Membership benefits may include a designated number of concierge visits, preferred rates, discounts, member-only services, membership gifts, or other benefits.
The benefits displayed at the time a membership is purchased determine the benefits associated with that membership.
Dock & Done may introduce, modify, or discontinue membership tiers for future customers. Any changes affecting an existing customer's recurring price or material subscription terms will be handled in accordance with applicable law.
7. Monthly Membership Billing
Memberships are billed on a recurring monthly basis unless otherwise stated.
By purchasing a recurring membership, the customer expressly authorizes Dock & Done and its payment processor to charge the payment method provided for the membership price at each recurring billing cycle until the membership is canceled.
Membership charges occur according to the billing schedule presented at checkout.
California's Automatic Renewal Law requires businesses offering automatically renewing services to obtain affirmative consent and provide clear cancellation information, among other requirements. California AG
8. Membership Renewal
Memberships automatically renew each billing cycle until canceled.
The applicable membership price, billing frequency, and renewal terms will be disclosed when the membership is purchased.
If Dock & Done changes the recurring membership price, any required advance notice and cancellation information will be provided in accordance with applicable law. California currently requires advance notice when an accepted subscription fee change will take effect. California AG
9. Membership Cancellation
Customers may cancel a membership at any time before their next billing date to prevent future recurring charges.
Cancellation applies to future renewal charges and does not retroactively cancel a billing period that has already begun, except where otherwise required by law.
For memberships purchased online, Dock & Done will maintain an online cancellation option consistent with applicable California requirements. California law requires consumers who enroll online to be able to cancel online without steps designed to obstruct or delay cancellation. California AG
Cancellation method:
[ADD YOUR MEMBER PORTAL / ONLINE CANCELLATION INSTRUCTIONS HERE]
Customers may also contact:
for membership assistance.
10. Included Membership Visits
Included concierge visits reset according to the applicable membership billing cycle.
Unless specifically stated otherwise:
Unused visits do not roll over into a future billing cycle.
Unused visits have no cash value.
Unused visits cannot be exchanged for cash or account credit.
Visits cannot be transferred between separate membership accounts.
Included visits must be used while the applicable membership is active and in good standing.
A concierge visit may be used for either Pre-Arrival Preparation or Post-Trip Reset.
11. Additional Member Visits
Members who use all included visits for a billing cycle may purchase additional eligible concierge visits at the member rate applicable to their membership tier, where offered.
Additional visits are subject to:
Availability
Membership status
Applicable pricing
Vessel location
Service availability
12. Scheduling
All services are subject to appointment availability.
Submitting a preferred appointment time does not guarantee availability until the booking has been confirmed.
Dock & Done may need to adjust a service time because of marina access, staffing, weather, traffic, harbor conditions, vessel accessibility, or other operational circumstances.
Whenever reasonably possible, Dock & Done will communicate material scheduling changes with the customer.
13. Customer Service Requests
Customers are responsible for providing accurate service instructions when booking.
Dock & Done will use reasonable efforts to complete requested items, but requests outside the scope of the selected service or requiring additional time, personnel, purchases, specialized equipment, or third-party services may result in additional charges.
Dock & Done may contact the customer for approval before performing materially different or additional paid work.
14. Cancellations and Rescheduling of Appointments
Customers should cancel or reschedule appointments as early as reasonably possible.
You should decide on one specific policy here before launch. I would use something like:
Appointments canceled or rescheduled at least 24 hours before the scheduled service will not be deducted from the customer's included membership visits. Appointments canceled with less than 24 hours' notice may be treated as a used visit.
You can soften that further if you want Dock & Done to be generous with members.
I would not publish this section until we decide your exact cancellation window, because whatever we put here should match Acuity.
15. Failed Vessel Access
If Dock & Done arrives or attempts to perform service but cannot access the vessel because of circumstances within the customer's control—including incorrect access instructions, locked gates, unavailable keys, expired credentials, incorrect slip information, or lack of required authorization—the visit may be treated as used.
Dock & Done will make reasonable efforts to contact the customer before abandoning a scheduled service when practicable.
16. Weather and Unsafe Conditions
Marine environments can change quickly.
Dock & Done may delay, reschedule, modify, or decline a service when conditions may reasonably create a safety risk to personnel, the vessel, surrounding property, or equipment.
Examples may include:
Lightning
Severe weather
Unsafe dock conditions
Excessive wind
Flooding
Restricted harbor access
Hazardous vessel conditions
Emergency marina closures
Government or harbor restrictions
Visits rescheduled by Dock & Done solely because of unsafe conditions will not be intentionally forfeited by the customer.
17. Vessel Condition
Customers acknowledge that vessels and marine equipment are continuously exposed to water, salt, sunlight, humidity, temperature changes, vibration, corrosion, and other environmental conditions.
Dock & Done is not responsible for deterioration that existed before service or occurs independently of our work.
This may include deterioration affecting:
Canvas
Boat covers
Snaps
Zippers
Straps
Upholstery
Vinyl
Plastics
Glass
Lines
Cleats
Hardware
Fasteners
Electronics
Storage compartments
Hinges
Seals
Other vessel components
If our personnel observe an obvious problem while performing service, we may notify the customer. However, Dock & Done does not assume an ongoing duty to inspect, monitor, maintain, or protect the vessel between appointments.
18. Boat Covers and Canvas
Boat covers, canvas, snaps, fasteners, straps, zippers, and related components can become brittle, corroded, stretched, weakened, or difficult to operate over time.
Dock & Done will exercise reasonable care when handling such components.
Dock & Done is not responsible for failure caused by pre-existing wear, brittleness, deterioration, corrosion, improper installation, defective components, or other conditions not caused by Dock & Done.
If a cover or component appears unsafe or likely to be damaged through normal handling, Dock & Done may decline to manipulate it and notify the customer.
19. Personal Property
Customers are responsible for securing valuable or sensitive personal property aboard the vessel before service.
Examples include:
Cash
Jewelry
Watches
Electronics
Important documents
Collectibles
Firearms
Medication
Keys
Sensitive personal information
Other unusually valuable items
Dock & Done should not be used as a storage or custodial service for valuable property.
20. Provisioning and Requested Purchases
Dock & Done provides concierge services such as sourcing, coordinating, picking up, delivering, placing, and organizing requested items for customers.
Prices displayed by Dock & Done for provisioning are concierge service fees only and do not include the cost of merchandise unless specifically stated otherwise.
Requested items may include food, snacks, ice, water, non-alcoholic beverages, flowers, charcuterie, decorations, event supplies, convenience items, and other customer-requested goods.
Requested products are obtained from independent third-party vendors. Customers are responsible for the actual cost of those products, including applicable taxes, delivery charges, vendor fees, and other third-party costs.
When Dock & Done purchases items on a customer's behalf, the customer authorizes Dock & Done to act as the customer's purchasing agent for those items. Third-party merchandise costs will be passed through at the actual amount charged by the vendor, without merchandise markup, and will be stated separately from Dock & Done's concierge service fee.
Product availability is not guaranteed. If a requested item is unavailable, Dock & Done may contact the customer regarding an alternative or substitution.
21. Alcohol and Regulated Products
Dock & Done does not sell, purchase, deliver, transport, provide, or furnish alcoholic beverages.
Alcohol is not included in any Dock & Done membership, concierge service, provisioning service, event setup, or other offering.
Customers who wish to have alcoholic beverages aboard their vessel are solely responsible for purchasing, obtaining, transporting, and placing those beverages on the vessel themselves or arranging service directly through an appropriately licensed third-party provider.
Dock & Done will not collect payment for alcoholic beverages or include the cost of alcoholic beverages in any Dock & Done invoice, reimbursement, or service charge.
22. Third-Party Products and Vendors
Certain requests may involve products or services supplied by third parties.
Examples include:
Food vendors
Florists
Catering companies
Charcuterie providers
Event vendors
Delivery services
Marine professionals
Dock & Done does not manufacture third-party products and cannot guarantee their availability, quality, performance, allergens, warranties, or delivery timing beyond our own reasonable coordination efforts.
Any manufacturer or vendor warranty applicable to a product remains subject to that third party's terms.
23. Food Allergies and Dietary Requirements
Customers are responsible for informing Dock & Done of relevant dietary preferences and allergies when ordering food or provisioning.
Dock & Done may coordinate products from third-party stores and vendors and therefore cannot guarantee that food has been prepared in an allergen-free facility or has not come into contact with allergens.
Customers with severe allergies should independently verify products before consumption.
24. Additional Charges
Additional charges may apply for services or purchases beyond the customer's included benefits.
Examples may include:
Additional concierge visits
Provisioning
Merchandise
Special event setup
Flowers
Food
Ice
Third-party purchases
Special requests
Services requiring additional personnel or time
Where reasonably practical, material additional charges will be disclosed before they are incurred.
25. Membership Discounts
Membership discounts apply only to eligible Dock & Done service fees designated as discount-eligible.
Unless expressly stated otherwise, membership discounts do not apply to:
Purchased goods
Food
Beverages
Flowers
Merchandise
Taxes
Tips
Delivery fees
Third-party vendor charges
Reimbursements
Other pass-through expenses
26. Membership Gifts
Certain memberships may include complimentary membership gifts.
Signature and Reserve membership gifts may become available after two consecutive successful monthly membership payments, according to the membership benefits in effect when purchased.
To receive an applicable membership gift:
The membership must be active.
The membership must be in good standing.
Required payments must have been successfully completed.
Membership gifts:
Have no cash value.
Are not redeemable for credit.
Are limited to one applicable set per membership account unless specifically stated otherwise.
Are not automatically reissued following cancellation and later re-enrollment.
27. Service Completion Photos
Dock & Done may take limited photographs of the vessel before, during, or after service for purposes such as:
Confirming service completion
Documenting vessel condition
Showing placement of requested items
Documenting damage or unusual conditions
Internal quality control
Resolving customer questions
These photographs may be retained as internal business records.
I would specifically say that Dock & Done will NOT use identifiable customer/vessel photos for advertising or social media without separate permission. That feels much more appropriate for the privacy expectations of yacht owners.
28. Emergencies and Visible Problems
If Dock & Done observes something that reasonably appears unusual or potentially urgent while providing service, we may attempt to contact the customer.
Examples might include:
Significant unexpected water
Apparent damage
An unsecured vessel
Clearly abnormal conditions
Evidence of unauthorized entry
However, Dock & Done does not provide emergency monitoring, security monitoring, bilge monitoring, storm monitoring, or continuous vessel-watch services unless specifically contracted in writing.
Customers remain responsible for maintaining appropriate marina services, vessel monitoring, insurance, and emergency procedures.
29. Customer Communications
By making a booking or purchasing a membership, customers agree to receive communications reasonably related to their service or account.
These may include:
Booking confirmations
Appointment reminders
Schedule updates
Membership receipts
Billing notices
Renewal information
Service questions
Membership information
Important operational notices
Marketing communications will be handled separately where required by applicable law.
30. Payment Processing
Payments may be processed through third-party payment processors and scheduling platforms.
Dock & Done does not necessarily receive or store the customer's full payment-card information.
Customers are responsible for maintaining valid payment information for recurring memberships.
If a recurring payment fails, membership benefits may be paused until payment is successfully completed.
31. Refunds
Membership payments, completed services, and purchased goods are generally non-refundable after they have been provided or the applicable billing period has begun, except where otherwise required by law or expressly approved by Dock & Done.
If Dock & Done is unable to provide a service that has been separately purchased and no reasonable alternative or rescheduling can be provided, Dock & Done may issue an appropriate refund or credit.
Nothing in these Terms eliminates any refund rights that cannot legally be waived.
32. Service Availability
Dock & Done currently primarily serves vessels within its designated service area.
Availability may depend on:
Marina
Vessel location
Dock accessibility
Staffing
Travel requirements
Harbor rules
Vessel size
Requested service
Scheduling capacity
Dock & Done may decline requests outside its service area or operational capabilities.
33. Marina and Harbor Rules
Customers acknowledge that marinas, yacht clubs, homeowner associations, harbor authorities, dockmasters, and property owners may maintain their own rules regarding commercial service providers and vessel access.
The customer is responsible for identifying any customer-specific or vessel-specific access restrictions that Dock & Done would not reasonably know.
Dock & Done may decline service where performing it would violate applicable access restrictions or law.
34. Damage and Reporting Concerns
Dock & Done will exercise reasonable care while servicing vessels.
If a customer believes Dock & Done caused physical damage during service, the customer should notify Dock & Done as soon as reasonably possible and provide relevant photographs or information so the issue can be investigated.
Customers should avoid repairing or altering the affected area before Dock & Done has a reasonable opportunity to inspect or document the alleged damage when practicable.
Nothing in this section waives any rights that cannot lawfully be waived.
35. Limitation of Liability
To the maximum extent permitted by applicable law, Dock & Done will not be liable for indirect, incidental, special, punitive, or consequential damages arising from circumstances outside Dock & Done's reasonable control.
Dock & Done is not responsible for loss caused by:
Pre-existing vessel conditions
Ordinary wear and tear
Hidden defects
Manufacturer defects
Severe weather
Marina conditions
Theft or vandalism not caused by Dock & Done
Acts of third parties
Customer-provided instructions
Incorrect access information
Events outside Dock & Done's reasonable control
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
36. Force Majeure
Dock & Done will not be responsible for delays or inability to perform caused by events reasonably outside its control, including:
Severe weather
Natural disasters
Fires
Harbor closures
Government orders
Emergencies
Labor disruptions
Utility failures
Transportation disruptions
Marina closures
Other extraordinary circumstances
Dock & Done will use reasonable efforts to reschedule affected services where appropriate.
37. Misuse of Services
Dock & Done may refuse or terminate service when a customer:
Requests unlawful activity
Threatens or harasses personnel
Creates unsafe working conditions
Repeatedly provides inaccurate information
Fails to make required payments
Misuses membership benefits
Engages in fraudulent activity
Attempts to use Dock & Done services in violation of marina or governmental rules
Where reasonably appropriate, Dock & Done may provide notice before terminating an ongoing membership.
38. Changes to Services
Dock & Done may improve, modify, add, or discontinue individual services, operating procedures, or non-material membership features.
Material changes affecting recurring pricing or other terms subject to consumer-notice laws will be communicated as required by applicable law.
39. Changes to These Terms
Dock & Done may update these Terms & Conditions from time to time.
The current version will be published on this page with an updated effective date.
Changes will apply prospectively unless otherwise permitted by law.
When applicable law requires advance notice or customer consent for a particular change, Dock & Done will provide that notice or obtain that consent.
40. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any rights provided to consumers under applicable federal, state, or local law remain unaffected where those rights cannot legally be waived.
41. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
42. No Waiver
A failure by Dock & Done to enforce any provision of these Terms on one occasion does not waive the right to enforce that provision later.
43. Entire Agreement
These Terms, together with the applicable membership description, booking information, purchase information, and any other policies expressly incorporated by reference, constitute the agreement between the customer and Dock & Done regarding the applicable services.
If a specific written agreement between Dock & Done and a customer expressly conflicts with these general Terms, the specific written agreement will control regarding that conflict.
44. Contact Us
Questions regarding these Terms, memberships, bookings, or Dock & Done services may be directed to:
Dock & Done LLC
Newport Beach, California
reserve@dockanddone.com